Cancellation Policy

At Digital Crew llc, we are committed to building a reliable and transparent relationship with you. This Cancellation Policy explains the terms under which you may cancel your flight or car rental booking.

General Policy

• All flight and car rental bookings made through Digital Crew llc are subject to this Cancellation Policy.
• Cancellation terms may vary by airline, rental provider, and fare type. Please review the specific terms shown during booking.

Cancellation Requests

• Requests should be made at least 24 hours before the scheduled departure or pickup time.
• Cancellations can be initiated via our website or by contacting our support team. A confirmation email will be sent upon processing.
• Approved cancellations may qualify for full or partial refunds, based on the airline or provider’s specific policy.
• Refunds will be credited to the original payment method within 5–7 business days after approval.
• Any cancellation fees or non-refundable charges will be clearly outlined at the time of request.

Non-Cancellable & Non-Refundable Situations

• Certain flight fares and car rental rates may be non-cancellable and non-refundable.
• No refunds are available for no-shows, missed flights, or delayed pickups.
• Force majeure events (e.g., weather disruptions, strikes, or government restrictions) may limit refund eligibility.

Customer Responsibilities

• It is your responsibility to carefully read and understand the applicable cancellation terms before confirming a booking.
• Delayed or last-minute requests may result in partial or no refunds.

Disputes & Contact

• For any billing or cancellation issues, please contact our support team before initiating a chargeback or formal dispute.

Policy Updates

• Digital Crew llc may update this Cancellation Policy without prior notice. Continued use of our services constitutes acceptance of the revised terms. See our Terms and Conditions for more information.

Exceptions to Standard Policy

• Exceptions may be considered for medical emergencies, travel bans, or natural disasters, with valid documentation.
• Each exception request is reviewed case-by-case. Approval is not guaranteed.

Cancellation Confirmation Process

• Once a cancellation request is submitted, you will receive an email confirmation within 12 hours.
• The email will include details on refund eligibility and any fees applied.
• If you do not receive a confirmation, contact our support team within 24 hours.

Partial Cancellations

• Some airlines and rental companies allow partial changes (e.g., shortened stays or altered return dates). These may not qualify for refunds.
• Minimum usage or travel requirements may apply. Please check your booking terms carefully.

Refund Processing Time

• Refunds are typically processed within 5–7 business days, but may vary by bank or payment provider.
• Digital wallets may reflect funds sooner than credit or debit cards.
• You may request refund status updates by contacting our support team via email.

Communication Channels

• Email: info@digitalcrewllc.com
• Phone Support: +1-312-414-0905 (available 24/7)
• Live Chat: Available on our website from 9:00 AM to 6:00 PM (local time)

Service-Specific Rules

• Flight cancellations may involve airline-specific rules, especially for international or non-refundable tickets.
• Car rental cancellations during peak season or special events may carry stricter terms.
• Always review the individual terms displayed at checkout before finalizing your booking.