Refund Policy
At Digital Crew llc, we are committed to processing refund requests for both flight bookings and car rental services in a transparent and timely manner. This Refund Policy outlines the conditions under which you may request a refund for services booked through our platform.
General Policy
For flights, refund eligibility is determined solely by the airline’s fare rules and terms at the time of booking.
For car rentals, refunds are subject to the rental agency's cancellation and refund policies applicable at the time of booking.
Digital Crew llc acts as a booking agent and does not have authority over refund decisions or guarantees.
Customers are advised to review both airline and rental agency refund policies before confirming a booking.
Refund Process
Upon receiving and verifying your cancellation request, we submit the refund request to the respective airline or car rental provider on your behalf.
Approval and amount of refund are subject to the provider’s terms and processing timelines.
If approved, refunds may take up to 60–90 days depending on the provider and your bank or payment processor.
Digital Crew llc is not liable for delays caused by airlines, rental agencies, or financial institutions.
Refund Service Fees
A processing fee may be charged for handling communication with the airline or car rental provider regarding your refund request.
This fee is applicable only if the refund or waiver is approved by the provider.
If the refund request is denied, any service fee charged by Digital Crew llc will be refunded. However, original booking fees remain non-refundable.
Non-Refundable Situations
Flights or rentals labeled as non-refundable at the time of booking.
No-shows or late arrivals for flights or rental pickups due to passenger or customer error.
Cancellations due to weather, strikes, or other force majeure events not covered by the provider's refund policy.
Policy Modifications
Digital Crew llc reserves the right to modify this Refund Policy at any time without prior notice.
Continued use of our services after updates implies acceptance of the revised policy.